Shock Doctor Help Center
Everything you need to know about our athlete-proven protective gear and shipping policies.
How do I ensure I get the right fit for my mouthguard?
Each Shock Doctor mouthguard comes with specific 'Boil and Bite' instructions. We recommend following the included fit guide precisely to achieve a secure, custom-like fit that stays in place during high-impact play.
What is the Dental Warranty and how does it work?
We stand behind our protection. Most Shock Doctor mouthguards include a limited dental warranty that covers dental repairs if an injury occurs while wearing the product. Please register your product on our site and keep your receipt for eligibility.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for athletes who need their gear before their next game or tournament.
Can I return a mouthguard if I have already opened the package?
For hygiene and safety reasons, we cannot accept returns on mouthguards that have been opened or fitted. However, unused items in original packaging can be returned within 30 days of purchase.
How should I clean and maintain my protective gear?
Mouthguards should be rinsed with cold water or an anti-bacterial mouthwash after every use. For compression wear and braces, we recommend machine washing on a cold, gentle cycle and air drying to preserve the integrity of the fabric and padding.
Do you offer team discounts for bulk orders?
Yes, we offer specialized pricing for schools, clubs, and professional organizations. Please contact our team sales department through the 'Bulk Orders' link in the footer for a custom quote.